Frequently Asked Questions
Everything you need to know about getting your game on.
How much is shipping for heavy basketball systems?
We offer free standard ground shipping on all orders over $99 within the contiguous United States. For oversized items like in-ground hoops, we use specialized freight carriers to ensure safe delivery.
Do you provide installation services?
While we do not perform installations directly, we partner with a nationwide network of professional assemblers. You can add professional installation to your order at checkout for most portable and in-ground systems.
What is your return policy?
If you are not satisfied with your purchase, you can return your item in its original packaging within 30 days of delivery. Please note that return shipping fees for large freight items are the responsibility of the customer.
How do I choose between an acrylic and a tempered glass backboard?
Tempered glass offers the most professional rebound and is scratch-resistant, making it ideal for competitive play. Acrylic backboards are more lightweight and impact-resistant, making them a great budget-friendly choice for residential use.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your new hoop in monthly installments.
How do I track my delivery?
Once your order ships, you will receive an email with a tracking number. For freight deliveries, the carrier will contact you via phone to schedule a specific delivery window.