Returns & Exchanges
At BasketballHoop.com, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all equipment and accessories. Items must be in their original packaging and unassembled condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA).
Package Your Item
Carefully disassemble the hoop system and place all components into the original shipping crates to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to the exterior of the box and drop it off at any authorized freight carrier location.
Receive Your Refund
Once our warehouse inspects the returned equipment, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing